Contact & FAQ

Contact

Questions about an order, shipping, or your projector?

Email: support@hauntbeam.com

Response time: usually within 1–2 business days (Mon–Fri, America/New_York)

Include your order number whenever you can.

FAQ

1. Will this arrive before Halloween?

If you order by October 11, 2026 from international stock, most US addresses see delivery in the 7–15 business-day window. US warehouse stock (when available) can be ordered later. We can’t guarantee carrier timing in peak October.

2. Is it really waterproof for outdoors?

It’s built for outdoor holiday use (IP44-class rain/splash resistance) with a ground stake. Keep the power adapter and plugs sheltered from standing water, and don’t submerge the unit.

3. Does one unit work for both Halloween and Christmas?

Yes. It’s a 2-in-1: ocean-wave color modes plus interchangeable holiday slides (Halloween and Christmas patterns in the set).

4. How far should I place it from the house?

For a clear, bright projection at night, start about 10–16 feet from the wall or trees, then adjust. Darker surroundings look better.

5. What if my order is taking longer than 15 days?

If it’s past the window and tracking hasn’t updated, email us with your order number and tracking ID. We’ll check with the warehouse and help with a reship or refund path if it’s truly lost.